Delivery terms and
conditions
Hoka reserves the right to
amend its general terms and conditions of sale at any time.
Nothing on this site can be used by third parties
without prior approval from Hoka.
Hoka undertakes
to properly package all goods in order to limit the risk of damage.
When registering on our site you will automatically
receive our newsletter. If you do not wish to receive this you can deregister
here.
Orders
When placing an
order you acknowledge to accept our general terms and conditions.
You are obliged to take delivery and pay the ordered
goods.
Items cannot be exchanged or
returned (with the exception of possible damaged goods: see further
provisions).
All goods remain the property of
Hoka until full payment has been received.
Exceedance of the delivery period will not entitle you to
compensation or the right to cancel your delivery or terminate the
agreement.
Photographs will be as good as
possible but colors can differ due to lighting conditions.
Postal
charges:
"Advance payment: postal charges
are € 25,00
Canceling an order
Your order
can be can canceled within 48 hours from the date on which you placed your
order.
When paying in advance you should
transfer the amount due to ING bank number 4259492 within 7 days. When this
period is exceeded we will contact you to request that you will organize
payment within 7 days. When we again do not receive payment the claim will be
passed on to a debt collector. You will then also be responsible for the
additional costs involved.
Delivery
Collection is only possible by appointment.
Delivery of items will take place for as long as the
item is in stock.
Guarantee
"Your order is naturally handled with the utmost care,
but in the unlikely event of problems with your order the following provisions
are applicable:"
Returning items is only possible
when your item has a material defect upon receipt of which you should notify us
immediately.
Postal charges for returns are for
the client.
Wear and user errors/traces do not
fall under any guarantee provision.
Claims as a
result of a defect of which we have not been notified within 48 hours from
receipt of the order will not be honored by us
(this to prevent possible misuse).
You should therefore check your order carefully upon
receipt.
Items already sold to your client
do not fall under any type of guarantee.
You will
not be refunded any money but will be able to use your credit against a future
order or we can send you a replacement item.
"Any credit should be recorded in the field 'remarks' of your order
overview, otherwise it will not be taken into account."
Check your email invoice to see whether your remark
has been registered.
We will only refund or
replace items which have been received by us.
Complaints should be made
by telephone (053-4329283) during weekdays (Monday to Friday from 08.00h till
17.00h).
Please note: your confirmation
email is also your invoice.
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